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Frequently Asked Questions

How do I schedule an appointment?

To schedule an appointment you can directly call one of our offices, Riverton at 620-848-2300 or Columbus at 620-429-1860. Tell the customer support representative that you would like to schedule an intake appointment. Please let them know what type of appointment you are seeking, mental health or substance use treatment.



What should I bring?

Items needed at your first appointment include: -Insurance card (if applicable) -Date of birth of the subscriber -Proof of income for your household -A list of medications you are currently taking -Contact information for your Primary Care Provider -Names of previous Mental Health service providers if applicable Please note: In addition to the above, clients seeking Substance Use Disorder (SUD) services are required to provide the following: -Proof of income -Proof of US Residency -Proof of Kansas Residency (a VALID Kansas Driver's license serves as proof of residency.) For further clarification please contact our office.



Will insurance pay for my appointment? How is billing done?

In order to assist in collecting payments on a client's behalf, and as a service to our clients, SRMHW is able to bill most insurance companies. Regardless of insurance coverage, clients are responsible for payment at the time services are rendered. Please verify with front desk employees to determine if your insurance provider is in SRMHW's network for providers. After processing with the insurance carrier, the portion of the charge designated by the insurance carrier as patient responsibility is billed to the client.



What type of insurance do you accept?

SRMHW will bill your insurance carrier when your card includes billing information. SRMHW accepts: -Blue Cross and Blue Shield of Kansas -Commercial Insurance -Tri-Care -Medicaid -Medicare Your insurance carrier will be able to confirm whether or not your provider is in network with SRMHW. You are also invited to call our billing department if you have any questions.



How do you verify my insurance, so I will know how much I pay?

SRMHW employees verify your insurance, whenever possible, by utilizing your carrier's website. After the insurance information is verified you may receive a telephone call from SRMHW to let you know what your expected portion of payment will be after insurance is billed.



What if I do not have insurance, do you have a sliding fee scale?

If you are uninsured and seeking services from SRMHW you may qualify for a sliding scale fee, which is based upon the income of your entire household including number of dependents. Please be prepared to furnish the most recent 90 day pay stubs for your household. If you have any questions please call our billing department and an SRMHW employee will be happy to speak with you regarding your specific situation.



How do I pay my bill?

The amount of your insurance co-pay or the amount calculated for a sliding scale fee is due at each appointment. SRMHW accepts payments in the following ways: -Cash -Personal check -Money order -Debit or credit card (in person and/or by phone) Balance on account statements are mailed monthly, and due within 30 days.



What if I or a family member needs help right now?

If you, or a family member needs help right now please call one of our offices during business hours. Riverton at 620-848-2300 or Columbus at 620-429-1860. If you are experiencing a mental health crisis after business hours please call our crisis line at 1-866-634-2301. If you are experiencing a medical emergency please call 911.